Meet Our Team

Managing Partner

As managing partner of The Ward Agency, one of Northeast Texas’ premier insurance agencies, Scott Ward oversees the insurance needs of more than 150 small, medium and large employers, as well as hundreds of individuals.


Jay Ward has been a partner at The Ward Agency since 2007.  Prior to joining the Ward Agency, he was a regional sales manager for Prudential Insurance Company for group life and disability coverages.  He also worked in sales roles for UNUM and The Standard.

Director of Marketing

Jamie joined The Ward Agency in November of 2012. She is a 2012 graduate of Baylor University with a Bachelor of Arts degree in Corporate Communications.

Benefits Account Manager

Jennifer Taylor joined The Ward Agency in 2010. She brings 4 years experience in Human Resources and over 10 years in insurance billing, which combined, allows her to excel at partnering with clients and addressing claim issues. The transition to the broker side has allowed Jennifer to focus on her passion of working directly with clients to meet all of their insurance requirements including: medical, dental, vision, etc. Jennifer’s dedication to customer service has consistently proven to be a valuable contribution to our clients.

Office Manager / Director of Individual and Voluntary Benefits

Lynn joined The Ward Agency in 2000 with over 10 years of experience in payroll, group benefits and human resources in both a small and large business environment. She obtained her insurance license in 2001 and specializes in individual voluntary products, individual life insurance products, long-term care, and disability insurance. She has extensive knowledge and experience in life insurance underwriting and is able to assist clients by placing them with the company that will best meet their needs and requirements. Lynn is also licensed with AFLAC and handles the voluntary enrollments for The Ward Agency.

Senior Benefits Account Manager

Kim Murry began her career with The Ward Agency in 2005 after obtaining her Associate’s degree in Legal Assisting. With her exceptional organizational skills and fine attention to detail, she has managed to keep up with the ever-changing insurance world. She continually meets the needs of each client and manages to keep Scott ready for his next meeting.

Employee Benefits & Compliance Specialist

Kathy Vetter joined The Ward Agency in 2012 with more than 20 years of Human Resources experience, 12 of those years dedicated specifically to benefits administration and compliance.  Her experience includes 401k and 457 administration, medical, dental and ancillary lines of coverage for both corporations and individuals.

Benefit Advisor

Erin is a New Iberia, Louisiana native and a graduate of the University of Louisiana at Lafayette with a Bachelor of Science in Mathematics and a Master of Business Administration.

Regional Service Representative

Chris joined The Ward Agency in November of 2014. He secured his Group 1 insurance license in 2014 and has attended several seminars on HealthCare Reform and HR administration.  As Regional Service Representative, Chris strives to get to know all of our clients on a personal level in order to service and manage all of their benefit needs and requests.  He takes a hands-on approach to solve any issues our clients might be experiencing and understands the importance of providing tailored solutions in order to ensure peace of mind. 

Client Service Specialist

Pam joined The Ward Agency in July of 2014 and brought over 10 years of customer service experience with a major insurance carrier.  Her knowledge and extensive training on processing and resolving claim issues is a valuable asset to our clients and team. She focuses on the client’s need and considers it her job to answer the “unasked” questions. Her prior experience as a group accounts representative has enabled her solve matters of customer membership and eligibility as well as handle any billing issues.